Shipping policy

Last updated: November 13, 2026

This policy explains how and when your order will be shipped.

Where we ship

We currently ship to addresses in the 50 United States. At this time we are unable to ship to P.O. boxes, APO, FPO or DPO military addresses, or US territories.

Shipping cost

Standard shipping is free on all orders within the United States.

Duties and import fees

All orders are shipped with import duties and customs fees already paid. You will not be asked to pay anything at delivery. If a carrier ever asks you to pay a fee for your order, please contact us before paying and we will take care of it.

Processing time

Orders are processed within 1 to 3 business days, not including weekends and US holidays. During sales and holiday periods, processing may take a little longer.

Delivery time

Our pillows are shipped from our international fulfillment partner. After your order ships, delivery usually takes 7 to 15 business days. Delivery times are estimates provided by the carrier and are not guaranteed.

Order tracking

When your order ships, you will receive an email with your tracking number. It can take 3 to 5 business days for tracking to show the first updates, which is normal for international shipments.

Shipping delays

If we are unable to ship your order within the time stated above, we will email you with a revised shipping date and give you the option to cancel your order for a full refund. Delays caused by the carrier, customs, weather, holidays or other events outside our control can happen, and we will always help you follow up with the carrier.

Lost packages

If your order has not arrived within 30 days from the day it shipped, or tracking has not updated for 10 business days, please contact us. We will open an investigation with the carrier, and if the package is confirmed lost, we will send a replacement or issue a refund.

Packages marked as delivered

If tracking shows your package as delivered but you cannot find it, please check around your home, with neighbors and household members, and with your local post office. Packages are sometimes marked as delivered a day or two early, so please allow 48 hours. If it still does not turn up, contact us within 7 days of the delivery date and we will help you file a claim with the carrier. Once a package is marked as delivered to the address provided at checkout, we are not responsible for lost or stolen packages.

Address accuracy

Please make sure your shipping address is complete and correct. If you need to change it, contact us within 12 hours of placing your order. We are not responsible for delays, losses or failed deliveries caused by an incorrect or incomplete address entered at checkout.